Working hours:
Monday - Thursday: 7:30 a.m.- 5:30 p.m.
Every other Friday(PDF, 131KB): 8 a.m. - 5 p.m.
City Hall counter hours:
Monday - Thursday: 1 p.m.-5:30 p.m.
Every other Friday(PDF, 131KB): 1 p.m.-5 p.m.
Billing and customer service
For account information, billing questions or to make a payment
Monday - Friday, 8 a.m. - 5 p.m.
menlopark.util360.com
844-360-7733
Email
For urgent water issues call us: 650-330-6750
- Water main break
- Water leaks (City owned service line)
- Quality concerns
After-hours and weekends, call the police non-emergency line: 650-330-6300
Email anytime for non-emergency requests: water@menlopark.gov
Make an appointment
ACT is the City's online issue platform. Some examples of issues to report via ACT include:
- Park maintenance
- Damaged street signs
- Streetlight outages
- Sidewalks/ tripping hazards
- Missed street sweeping