Water conservation/ Drought

Water is a precious resource, one that has to be managed today to ensure our natural supply remains available for future generations. That’s why Menlo Park has made water conservation a top priority, reaching an unprecedented 55.7 percent water savings in September 2015 (during the height of the drought) compared to 2013 levels. 

The good news is water conservation provides multiple benefits:

  • Reducing water bills
  • Lower yard maintenance
  • Preventing urban runoff that otherwise would pollute our creeks and San Francisco Bay

Conservation also creates more functional, livable and sustainable landscapes, protecting upstream creeks and wildlife habitats and, of course, helping to sustain the reliable water supply essential to our families and economy.

Practicing a low water-use lifestyle is a way everyone can help ensure a long-term, sufficient water supply. Efficient water use helps meet current and future needs, results in cost savings, decreases energy use and helps preserve the environment.

Contact us

Working hours: 
Monday - Thursday: 7:30 a.m.- 5:30 p.m.
Every other Friday(PDF, 131KB): 8 a.m. - 5 p.m.

City Hall counter hours: 
Monday - Thursday: 1 p.m.-5:30 p.m.
Every other Friday(PDF, 131KB): 1 p.m.-5 p.m.

Billing and customer service
For account information, billing questions or to make a payment
Monday - Friday, 8 a.m. - 5 p.m.
menlopark.util360.com
844-360-7733
Email

For urgent water issues call us: 650-330-6750

  • Water main break
  • Water leaks (City owned service line)
  • Quality concerns 

After-hours and weekends, call the police non-emergency line: 650-330-6300

Email anytime for non-emergency requests: water@menlopark.gov

Make an appointment

Report other non-emergency Public Works Department issues through ACT

ACT is the City's online issue platform. Some examples of issues to report via ACT include:

  • Park maintenance
  • Damaged street signs
  • Streetlight outages
  • Sidewalks/ tripping hazards
  • Missed street sweeping