How to check your property for leaks

• Do not force the lid open or closed. If resistance is felt, check that the wire connecting the lid to the meter is positioned safely inside the box.
• Do not disconnect or tamper with the transmitter
• Do not cut or modify the wiring 
• Damage to the AMI transmitter or wiring may result in customer responsibility for repair costs

If you have questions about your meter or believe the radio device has been damaged or disconnected, please contact us for assistance.

Determine if you have a leak

• Turn off all faucets and water-using appliances.
• Locate your water meter and lift the cover to see the meter dial or screen for digital meters. 
• If the needle is still moving on an analog meter, you likely have a leak. If you have a digital meter and a plus sign with a circle around it appears on bottom right of the screen this indicates that there is water actively flowing through the meter and you likely have a leak. 
• Record the entire meter reading while keeping the water off. Wait at least 15-30 minutes.
• Re-read the meter. If the meter read has increased, you likely have a leak.
• If you have a leak, contact a plumber or leak detection agency to find the source and repair it.

Determine if your leak is inside or outside your home

• Shut off the main water valve to the inside of your house. This is typically located on the side of the house. 
• Return to the water meter and lift the cover to see the meter dial or digital screen. Record the meter reading or mark the needle position with a pencil or piece of tape.
• Keep your water off and wait at least 15-30 minutes.
• If the meter read has increased and the water is shut off to the house, you have a leak somewhere outside of the house.
• If the meter read did not increase and the water is shut off to the house, your leak is somewhere inside the house.