How to read your water meter and check for leaks

Service line responsibility

MPMW is responsible for maintaining and repairing any leaks that occur between the water meter and the water main. It is the responsibility of the property owner to repair any leaks that occur on the service line that begins past the water meter to the property. 

ServiceLineResponsibilityGraphic

Haga clic aquí para ver está gráfico en español(PDF, 188KB)

AMI project completion coming soon...

Once the AMI project is complete and the new meters are integrated into the billing system, customers will have access to hourly water usage data with automated leak alerts. 

Contact us

Within the City of Menlo Park, there are four different water providers. Don’t know your water provider? Check by using the City’s interactive water provider map:

Look up your water provider

Working hours: 
Monday - Thursday: 7:30 a.m.- 5:30 p.m.
Friday: 8 a.m. - 5 p.m.
Closed every other Friday(PDF, 131KB)

City Hall counter hours: 
Monday - Thursday: 1 p.m.-5:30 p.m.
Friday: 1 p.m.-5 p.m.
Closed every other Friday(PDF, 131KB)

Billing and customer service
For account information, billing questions or to make a payment
Monday - Friday, 8 a.m. - 5 p.m.
menlopark.util360.com
844-360-7733
Email

For urgent water issues call us: 650-330-6750

  • Water main break
  • Water leaks (City owned service line)
  • Quality concerns 

After-hours and weekends, call the police non-emergency line: 650-330-6300

Email anytime for non-emergency requests: water@menlopark.gov

Make an appointment

Report other non-emergency Public Works Department issues through ACT

ACT is the City's online issue platform. Some examples of issues to report via ACT include:

  • Park maintenance
  • Damaged street signs
  • Streetlight outages
  • Sidewalks/ tripping hazards
  • Missed street sweeping

 

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