Report a problem / ACT Menlo Park

Noticed something that needs fixing in your neighborhood such as a damaged street sign, pothole or a streetlight outage? Report it using ACT Menlo Park.

We created ACT Menlo Park, a platform to report non-emergency issues from a smartphone, tablet or desktop computer. We track these issues and provide updates as they are acknowledged and resolved during normal business hours.

NOTE: ACT Menlo Park is not to be used for emergencies. For urgent matters that require immediate attention or a police response, please call 9-1-1.

What can you report? 

Residents can report non-emergency issues for any of the following:

  • Park maintenance
  • Damaged street signs
  • Streetlight outages
  • Sidewalks/tripping hazards
  • Missed street sweeping
  • Dumping
  • And more…

How to report a problem? 

1. Collect all details

  • You will need to share the location, a description of the issue, and a photo (not required, but photos help city staff identify the problem).

2. Report it

  • On this webpage: Use the online portal below.
  • On your smartphone: Download the ACT Menlo Park app.
  • Note: You will be asked to create an account. 

3. Track your request

  • You’ll get a request number to follow progress or add comments.
  • Check updates anytime in the app or online.

Report it online

Enter the address in the search bar OR use your mouse to click on a location. The address will pop up in the location bar. Click CONFIRM LOCATION.

Report it using your smartphone

Download the app.

 

act app.pngACT Menlo Park

Apple App Store logo     Google Play Store logo

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google LLC.

Need to get a hold of us another way?

Visit our Public Works page for our contact information (City Hall hours, email address and phone number).

 

 

 

Back to top